Grand Rapids considers 3-1-1 call center | News
GRAND RAPIDS (WZZM) -- Calling the City of Grand Rapids could become easier. The city is considering the addition of a 3-1-1 Customer Service Directory.
The number would streamline finding a department. Right now there are about 200 phone numbers to different departments. City officials hope it would make it easier for residents to reach the right department by dialing 3-1-1.
The city would use 9-1-1 for emergencies, and 3-1-1- for all non emergencies.
Residents can use the number to pay a bill, ask for information, or report an issue. The calls would be tracked and monitored.
City officials are calculating the cost benefit to see if 3-1-1 is a good option.
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